Terms & Conditions

Welcome to Mheavenltd, a professional company specializing in Pergolux installations with sub-base completion. Please read the following terms and conditions carefully before using our services.

Damaged Boxes: Customers are required to check all boxes and packaging for any visible damage before we arrive to complete the installation. If any items are found to be visibly damaged, the customer must inform MHeavenLtd and Pergolux immediately. If the customer fails to notify MHeavenLtd and Pergolux of any damage before we arrive, they will be required to pay 50% of the total cost for the installation for a return visit once the new pergola has been delivered. The same goes with any missing boxes or items that come seperate to the packaged items.

Completion of Sub-Base: Customers are responsible for ensuring that the sub-base is completed prior to the installation of the pergola. It is the customer’s responsibility to ensure that the sub-base is level, free from debris and able to support the weight of the pergola. Failure to complete the sub-base to a satisfactory standard may result in additional charges. Pergolux recommend 850mm3 although they state a 450mm3 concrete pad under all posts/columns would be sufficient in most circumstances. This is a recommendation, however if they are not in place and the pergola is affected in anyway due to winds or such like MHeavenLtd will not take responsibility. We understand some patios or floor coverings have already been lair prior to purchasing the Pergola, In this case please check with Pergolux or MHeaven for more info and clarity.

If the base/ patio isn’t adequate for the installation and we cannot complete, or even start the installation, the customer will still be liable to pay 60%, or maximum £650, of the installation cost to cover the cost of the wasted time. 

Floor covering: For all installs that go onto Porcelain tiles. We use special bits to drill through the tile to avoid cracking. However MHeavenltd do not take responsibility or liability for cracking tiles if it is affected by poor laying of the tiles in the first place. Eg: hollow areas under the tile, laid onto sand, or gaps under the tiles. All of the above could cause the tile to crack during drilling or later on when there is wind.

Glass walls: Glass can only be installed correctly if the floor surface is flat and level. Check the pergolux website for more info on this. www.pergolux.co.uk. Failure to comply will mean not installing the walls, and a charge of 60% of the cost of the walls having to be charged.

Wall mounted pergola’s: Glass walls can not be installed if the ground is not perfectly flat and level and at a 90 degree to the house wall. 

The wall itself needs to be free of any pipe’s, lights, obstacles that will get in the way fitting the pergola. If the install is unable to go the customer will still be liable to pay 60%, or maximum £650, of the installation cost to cover the cost of the wasted time. 

Liability: Mheavenltd takes every precaution to ensure that our work is carried out to the highest standard. However, we accept no liability for any damage caused by faulty installation, or any other factors beyond our control. Our liability is limited to the cost of the services provided.

Payment: Payment for services will be an upfront payment of a 20% deposit. Failure to pay the deposit will lead to a cancellation of the installation. The remaining amount be made in full upon completion of the installation, unless otherwise agreed in writing. Failure to make payment may result in legal action being taken to recover the outstanding balance.

Cancellation: If a customer wishes to cancel their installation, they must inform us in writing at least 48 hours before the scheduled installation date and will result in a 25% admin fee. Failure to provide adequate notice may result in a higher cancellation fee.

Changes to Terms: Mheavenltd reserves the right to change these terms and conditions at any time. 

By using our services, you agree to the above terms and conditions. If you have any questions or concerns, please contact us before proceeding with your installation.

Warranty: Mheavenltd gives a 3 month installation warranty on the installation only, it does not include the product itself. . Please note it doesn’t cover issues that might occur due to extreme weather conditions.